FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or PayPal payments.

PayPal

How secure is this store?

This store uses Merchant and PayPal payment gateways, which automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Do I need a PayPal account or Google account to purchase from this store?

No, you are not required to have a PayPal or Google account to purchase from this store. Although if you have either you can use it to speed up your checkout process.


Which shipping carrier do you use?

We offer USPS, DHL and UPS shipping services depending upon order weight and destination country. Expedited services as fast as UPS Next Day Air is available within the United States as well as UPS Worldwide Express and Saver providing 1 business day delivery (rural/remote areas 2 business days) within Canada and 2-3 business day delivery to Latin America, Europe and Asia. All shipments include an online tracking number. International shipments may be subject to customs duties or taxes at the time of delivery assessed by the destination country.

 Fast Shipping

How much does shipping and handling cost?

Shipping costs vary by weight starting at $4.95 for economy shipping on our lightest items and more expensive on heavier orders such as the full costume. For bulk order rates please contact us.


What is your return policy?

We are happy to accept original condition, unworn items for size or product exchange within 30 days of purchase.
Click here for our complete return policy.


When will I receive my order?

Orders are currently processed within 1 business day and shipped fast from our shipping facilities in Massachusetts, Michigan, and Texas.

Standard / Ground transit times range from 3-8 working days domestically and 7-21 working days internationally. Priority Mail averages 2-4 days domestically and 6-12 working days internationally. Express Mail delivers in 1-2 days domestically, 3-5 days to Canada, and 4-6 working days to most overseas countries depending on customs.

UPS Standard (Canada only) ranges from 3-7 working days from east to west. UPS 2nd Day is guaranteed by the second business day after shipment. UPS Next Day is guaranteed on the next business day typically by 10:30AM (3:00PM for Next Day Saver).

We now offer DHL Express Worldwide which provides 1-3 business day delivery within Canada and 3-5 business day delivery to Latin America, Europe, Asia, and Oceania.

*To receive your international order before Halloween 2024* 
We recommend that overseas residents place their First Class Mail orders by 10/3, Priority Mail orders by 10/14, UPS Worldwide and DHL Express orders by 10/24 to allow for delivery before 10/31.
We recommend that Canada residents place their First Class Mail orders by 10/12, UPS Standard / USPS Express Mail orders by 10/20, and DHL Express orders by 10/25 to allow for delivery before 10/31.