FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or account payments through PayPal or Google Checkout.

How secure is this store?

This store uses PayPal and Google Checkout payment gateways, which automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). We do not store any private financial information.

Do I need a PayPal account or Google Checkout account to purchase from this store?

No, you are not required to have a PayPal or Google Checkout account to purchase from this store. Although if you already have either you can use it to speed up the checkout process.

Which shipping carrier do you use?

We offer USPS and UPS shipping services depending upon order weight and destination country. Expedited services including UPS Next Day Air is available within the United States as well as UPS Worldwide Express (1-2 days) to Canada and for overseas residents Global Express Mail is the fastest service averaging 5 business days to most countries. Tracking numbers are provided on all domestic shipments. International tracking service is available on all UPS shipments as well as Global Express Mail and Priority Mail shipping. Please note that international shipments may be subject to customs duties or taxes by the destination country.

How much does shipping and handling cost?

Shipping costs vary by weight starting at $4.95 for economy shipping on our lightest items and more expensive on heavier orders such as the full costume. For bulk order rates please contact us.

What is your return policy?

We are happy to accept original condition, unworn items for size or product exchange within 30 days of purchase.
Click here for our complete return policy.

When will I receive my order?

Orders are processed and shipped within 24 hours (same day if placed by 1PM ET) out of our warehouse in New York state.

First Class Mail has the longest transit times at 2-7 days domestically and 1-3 weeks internationally depending on destination and customs. Priority Mail averages 2-3 days domestically and 5-10 days internationally. Express Mail delivers in 1-2 days domestically, 3-5 days to Canada, and 4-6 working days to most overseas countries.
UPS Ground transit times range from 2-6 days and UPS Next Day is guaranteed by 10:30AM the morning after it ships. We also offer UPS Worldwide Express Saver to Canada which is guaranteed in 1-2 days depending on location.

To receive your order by Christmas* 
We recommend that overseas residents select Priority Mail International (or Express Mail International) shipping by 12/11 and customers selecting Express Mail order before 12/16 to allow for delivery by 12/24/2011.
We recommend that Canadian residents select  Priority Mail International (or UPS or Express Mail) by 12/12 and customers selecting Express Mail International shipping order before 12/16 to allow for delivery by 12/24/2011. Canadian residents may also now select 2nd day guaranteed delivery via Worldwide Express Saver.